Privacy Policy

Last Updated: March 2026

Welcome to GadgetXCM. Your privacy is extremely important to us. This Privacy Policy explains how GadgetXCM (“we”, “our”, “us”) collects, uses, stores, protects, and shares your personal information when you visit and shop at gadgetxcm.store. By using our website and placing orders with us, you agree to the terms of this Privacy Policy.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable data protection laws across all 11 countries we serve.

1. Who We Are

GadgetXCM is an online electronics store and gadget shop operating at gadgetxcm.store, serving customers across South Africa, Zimbabwe, Mozambique, Botswana, Namibia, Zambia, Tanzania, Kenya, Uganda, Malawi, and Eswatini.

For any privacy-related questions or requests, you can contact us at:

  • Website: gadgetxcm.store
  • Email: admin@gadgetxcm.store
  • Support hours: Monday to Sunday, 8:00 AM to 8:00 PM

2. What Information We Collect

We collect personal information that you provide to us directly and information that is automatically collected when you use our website.

Information You Provide to Us

  • Full name when creating an account or placing an order
  • Email address for order confirmations, account management, and communication
  • Phone number for delivery notifications and customer support
  • Delivery address including street address, city, province or region, postal code, and country
  • Billing address if different from your delivery address
  • Payment information such as credit or debit card details, EFT references, or mobile money account details (note: we do not store full card numbers on our servers)
  • Account login credentials including your username and encrypted password
  • Order history including items purchased, amounts paid, and delivery records
  • Communications including emails, live chat messages, and support tickets you send to us

Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type and version
  • Device type including mobile, tablet, or desktop
  • Operating system
  • Pages visited on gadgetxcm.store and time spent on each page
  • Referring website that brought you to our store
  • Search terms used within our website
  • Cookies and tracking data as described in our Cookies section below

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To Process and Fulfil Your Orders

We use your name, delivery address, phone number, and payment information to process your order, charge payment, arrange delivery with our courier partners, and send you order confirmations and tracking updates.

To Manage Your Account

We use your email address and account credentials to create and manage your GadgetXCM account, allow you to view your order history, and keep your preferences saved for a better shopping experience.

To Communicate With You

We use your contact details to send you order confirmations, delivery updates, receipts, and responses to your support queries. With your consent, we may also send you promotional emails about new products, special offers, and exclusive deals at gadgetxcm.store.

To Improve Our Website and Services

We use automatically collected data to understand how customers use our website, identify technical issues, improve our product listings, and optimise the shopping experience across all devices.

To Prevent Fraud and Ensure Security

We use your information to detect and prevent fraudulent orders, unauthorised account access, and other illegal activities on our platform.

To Meet Legal Obligations

We may use and retain your information where required to do so by law, including for tax records, financial reporting, and compliance with the laws of South Africa and the other countries in which we operate.

4. How We Share Your Information

GadgetXCM does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information in the following circumstances:

Courier and Delivery Partners

We share your name, delivery address, and phone number with our courier partners including The Courier Guy, PostNet, DHL, Aramex, and Standard Post solely for the purpose of delivering your order to you.

Payment Processors

Your payment information is shared with our secure, certified payment gateway providers to process your transaction. We do not store full payment card details on our servers. All payment processing is handled by PCI-DSS compliant providers.

IT and Platform Service Providers

We work with trusted technology providers who help us operate gadgetxcm.store, including web hosting, email delivery, and customer support software. These providers only access your data to perform services on our behalf and are contractually required to protect it.

Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, or courts if required to do so by law or legal process, or to protect the rights, property, or safety of GadgetXCM, our customers, or the public.

Business Transfers

In the event that GadgetXCM is acquired, merged with another business, or undergoes a significant change in ownership, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

GadgetXCM uses cookies and similar tracking technologies to enhance your shopping experience on gadgetxcm.store.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep items in your shopping cart, and understand how you use our website.

Types of Cookies We Use

  • Essential Cookies These are necessary for the website to function. They enable core features such as your shopping cart, account login, and checkout process. You cannot opt out of these cookies.
  • Analytics Cookies These help us understand how visitors interact with gadgetxcm.store by collecting anonymous data on pages visited, time spent, and actions taken. We use this data to improve our website.
  • Marketing Cookies These cookies track your browsing activity to show you relevant product advertisements on other websites and social media platforms. You can opt out of marketing cookies at any time.
  • Preference Cookies These remember your settings such as your preferred language, currency, and region so you do not have to set them every visit.

Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of gadgetxcm.store, including your ability to add items to your cart or complete a purchase.

6. How We Protect Your Information

GadgetXCM takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

  • SSL Encryption Our entire website uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers.
  • Encrypted Passwords Account passwords are stored using strong one-way encryption. We never store plain-text passwords.
  • Secure Payment Processing All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your full card number on our servers.
  • Access Controls Access to customer data within our organisation is strictly limited to staff members who need it to perform their job functions.
  • Regular Security Reviews We regularly review and update our security practices to guard against emerging threats.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your GadgetXCM account has been compromised, please contact us immediately at gadgetxcm.store.

7. How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including:

  • Account information is retained for as long as your account remains active.
  • Order records are retained for a minimum of 5 years for financial and legal compliance purposes.
  • Marketing consent records are retained until you withdraw your consent.
  • Support communications are retained for 2 years.

When your information is no longer needed, we securely delete or anonymise it.

8. Your Rights

As a customer of GadgetXCM, you have the following rights regarding your personal information:

  • Right to Access You have the right to request a copy of the personal information we hold about you at any time.
  • Right to Correction You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Deletion You have the right to request that we delete your personal information, subject to our legal obligations to retain certain records.
  • Right to Opt Out of Marketing You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly.
  • Right to Data Portability You may request that we provide your personal data in a commonly used electronic format.
  • Right to Object You have the right to object to certain types of processing of your personal information, including direct marketing and profiling.
  • Right to Lodge a Complaint If you are based in South Africa and believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, please contact us at gadgetxcm.store or call us on (+27) 7818 - 6546.

9. Children’s Privacy

GadgetXCM does not knowingly collect personal information from children under the age of 18. Our website and services are intended for adults. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will delete that information from our records.

10. Third-Party Links

Our website may contain links to third-party websites, social media pages, or partner platforms. GadgetXCM is not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any third-party website you visit through a link on gadgetxcm.store.

11. International Customers

GadgetXCM serves customers across 11 African countries. By placing an order from outside South Africa, you consent to your personal information being transferred to and processed in South Africa, where our servers and operations are primarily based. We ensure that all such transfers comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you by email or by posting a prominent notice on gadgetxcm.store. The updated policy will always show the date it was last revised at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how GadgetXCM handles your personal information, please do not hesitate to get in touch with us.

  • Website: gadgetxcm.store
  • Email: admin@gadgetxcm.store
  • Support hours: Monday to Sunday, 8:00 AM to 8:00 PM

We are committed to resolving any privacy concerns promptly and transparently. Your trust means everything to us.